- Free Shipping on orders of $50 or more!
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Single orders totaling $50 or more ship for free within the contiguous United States. Free shipping is generally by UPS Ground but we may use other methods at our sole discretion. Orders generally ship the next business day after they are placed; we do not ship on weekends or major holidays. Packages shipped by UPS ground take one to five business days within the contiguous United States.
- Shipping Costs
- Orders under $50 or orders shipping outside of the contiguous United States are subject to shipping charges. At present we ship all packages via United Parcel Service (UPS). Shipping costs are automatically calculated in the shopping cart through an integrated link with UPS. We do not add additional shipping or handling fees to the cost as calculated by UPS. What you are charged for shipping is what UPS charges us. You may view projected shipping charges for your shopping cart at anytime by clicking on the icon at the top right of our site. Once on the shopping cart page, enter your state and zip code under "Estimate Shipping and Tax "and then click the green "Estimate" button.
Shipping costs are calculated based on:- The dimensions and weight of your order
- Your distance from our warehouse in Union City, CA
- The shipping speed you choose (Ground, 2nd Day, Overnight, etc.)
- Estimating Delivery Times
- Orders are processed and dispatched Monday-Friday within 48 hours of receipt. Once shipped, we will send you a receipt via email showing the package's UPS tracking number so you can track the progress of the package and to know when to anticipate delivery. We generally ship from our main warehouse in Union City, CA. Orders shipped via UPS Ground to addresses along the West Coast will arrive within 1-2 business days. Orders shipped via UPS Ground to addresses on the East Coast will arrive in 5 business days (equivalent to one complete week once the weekend is included). The map below shows estimated business days in transit from our warehouse to various parts of the US:
- Sales Tax & CRV
- Food items are not subject to sale tax. In accordance with California law, we do collect sales tax for non-food items such as health supplements shipping to addresses in California. The sales tax rate for Union City (where we are based) is 10.75% as of June 30th, 2021. Examples of taxable items we sell include: Health Supplements - African Sea Coconut Brand Cough Mixture, Tong Ren Tang Fritillary & Loquat Syrup, Vitalsail Antrodia Camphorata. Other Non-Food Items: Superior Soaps. Canned or bottled beverages are priced to include California Redemption Value.
- Shelf-Life & Product Quality
- As a major Asian food importer and distributor we are the key US importer for many of the products we sell. As such, in most cases we're able to offer you the freshest stock available. While we can't guarantee the exact remaining shelf-life for each item, please rest assured that we will not ship items with less than 6 months (180 days) before expiration. If product arrives damaged in such a way that makes it unusable, we will gladly ship a replacement item to you at our cost. In other situations, please contact us for assistance.